Our members, guests, staff, and community trust us to provide safe, responsible, and welcoming venues. Know Your Rights. Know Our Responsibilities is about highlighting our commitment to that trust.  It’s a clear, proactive statement that we take compliance seriously, because people matter.

Customer Safety Comes First.  Every policy we uphold is in place to protect people, especially those who may be vulnerable. Safety isn’t just a legal requirement. It’s our promise to every person who walks through our doors.

We’re not afraid to talk openly about how we operate. From ID checks to responsible gaming practices, we believe members and guests deserve to know the “why” behind the rules. We’ll always explain, not just enforce.

You have rights. We have responsibilities. Together, we make our venues better by sharing accountability. We educate, inform, and empower our community to understand how compliance protects everyone.

CHRG is committed to being proactive, transparent, and working towards best practice in every venue, every day.

What this means for you…

Whether you’re a long-time member, a first-time visitor, a staff member, or a regulator, we want you to know what to expect. 

• You’ll see more signage, more communication, and more ID checks. It’s about doing the right thing.
• Compliance Concierge operate across our venues to answer your questions. We want you to feel informed, respected, and safe in our spaces.
• We welcome your feedback. We’re not just here to tell, we’re here to listen.

Need to talk to someone?

We know that compliance can feel complex. If you have questions about your rights, our responsibilities, or what any of this means for you, we’re here to talk, answer your questions and listen to your concerns.  We want you to feel confident about what we’re doing and why.

• Book a call with one of our designated Compliance Concierge
• Arrange a meeting at your local CHRG venue
  

To find out more:

View Membership Terms & Conditions

View RCG Policy

View Privacy Policy